Consumer Guarantees Act 1993

What is the Consumer Guarantees Act?

The Consumer Guarantees Act 1993 is New Zealand legislation that provides automatic guarantees to consumers when they purchase goods or services. These guarantees cannot be excluded and apply to all consumer transactions in New Zealand.

As a New Zealand-based business, we fully comply with this Act and are committed to upholding your consumer rights.

Your Guarantees When Purchasing Our Products

Acceptable Quality

Our ceramic interior objects are guaranteed to be of acceptable quality, meaning they must be:

• Fit for all the purposes for which goods of that type are commonly supplied
• Acceptable in appearance and finish
• Free from minor defects
• Safe and durable
• As described in any advertising or promotional material

Fitness for Purpose

If you make known to us any particular purpose for which you require our ceramic objects, we guarantee that the goods will be reasonably fit for that purpose.

Correspondence with Description

Our products will match any description we provide, whether in writing, verbally, or through images on our website.

Reasonable Price

If no price is agreed, you are only required to pay a reasonable price for the goods.

Your Rights if Products Fail Guarantees

If our ceramic objects fail to meet any of the guarantees under the Consumer Guarantees Act, you have the right to:

Repair or Replacement

You can require us to repair or replace the goods if the failure can be remedied. We will bear the cost of repair or replacement, including any necessary transportation costs.

Refund or Compensation

If the failure cannot be remedied or is of a substantial character, you may:

• Reject the goods and obtain a full refund
• Obtain damages for any loss or damage to you resulting from the failure

What is Substantial Failure?

A failure is substantial if:

• The goods would not have been acquired by a reasonable consumer fully acquainted with the nature and extent of the failure
• The goods depart significantly from their description
• The goods are substantially unfit for their purpose
• The goods are unsafe

How to Exercise Your Rights

If you believe our products have failed to meet the guarantees under the Consumer Guarantees Act, please contact us immediately:

glaxyronllxol
101 Devon Street West
New Plymouth Central
New Plymouth 4310
New Zealand
Phone: +64 675 912 01
Email: supportcenter@glaxyronllxol.world

We will respond promptly and work with you to resolve any issues in accordance with the Consumer Guarantees Act.

Time Limits

Under the Consumer Guarantees Act, you must notify us of any failure within a reasonable time. What is "reasonable" depends on the nature of the goods and the failure.

For our ceramic interior objects, we recommend contacting us within 14 days of discovering any issue, though this may vary depending on the specific circumstances.

Further Information

For more information about the Consumer Guarantees Act 1993, you can:

• Visit the Consumer Protection website
• Contact the Commerce Commission
• Seek advice from Citizens Advice Bureau