Find answers to common questions about our ceramic interior objects, ordering process, and care instructions.
Our ceramic objects are crafted from high-quality clay materials that are carefully selected for their durability and aesthetic qualities. We use premium glazes that are safe for food contact where applicable, and all materials undergo quality testing to ensure they meet our standards.
Most of our ceramic pieces can be cleaned with mild soap and warm water. Avoid using abrasive cleaners or materials that could scratch the surface. For decorative pieces, a soft, dry cloth is usually sufficient. Avoid sudden temperature changes, as this can cause thermal shock and potential damage.
While many of our pieces are durable, we recommend hand washing to preserve the finish and extend the life of your ceramic objects. If you choose to use a dishwasher, use a gentle cycle and avoid placing items too close together to prevent chipping.
We welcome inquiries about custom orders. Please contact us through our contact page with details about your requirements, and we'll be happy to discuss possibilities and provide a quote based on your specifications.
We ship throughout New Zealand with careful packaging to ensure your ceramic objects arrive safely. Shipping costs and delivery times vary depending on your location. For international shipping inquiries, please contact us directly for options and pricing.
We want you to be completely satisfied with your purchase. If you're not happy with your order, please contact us within 14 days of receipt. Items must be returned in their original condition and packaging. Please see our Return Policy page for complete details.
Yes, we welcome visitors to our studio in New Plymouth. We recommend contacting us in advance to arrange a convenient time for your visit. This allows us to ensure someone is available to assist you and show you our collection.
Processing times typically range from 2-5 business days, depending on the items ordered. Shipping times vary by location within New Zealand, generally taking 3-7 business days. You'll receive tracking information once your order ships.
If you couldn't find the answer you're looking for, we're here to help. Get in touch with us and we'll respond as soon as possible.
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